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  • How much is shipping to my country?
    Shipping prices vary based on your country and the weight of your package! Please keep in mind heavier pins will cost more to ship, as well as buying more products. For UK buyers, it is not necessary to buy signed, we ship UK packages with First Class therefore it should still arrive to you within 1-4 days (delays up to a month can happen). For customers outside of the UK, we only offer tracked and/or signed shipping. We are not responsible for lost or damaged packages.
  • Do you ship to my country?
    We ship worldwide so probably yes, but you can double check on Royal Mail's website. If they have your country in their list then we cannot ship to your address. We are currently shipping to Germany on our website only, not on Etsy.
  • When will I receive my package?
    We try to ship packages as soon as possible, but it's only two people managing this account. Usually we ship packages within 1-2 weeks. UK buyers should receive their packages within a week. International buyers should receive their packages within a month, sometimes it can take up to a bit longer.
  • Can you hold my order?
    No. We do NOT hold orders anymore! Sorry for the inconvenience.
  • Can I combine my orders?
    Yes! You can send us an email (mellowsisters@gmail.com) with the subject: "Combine order *insert your full name here*". Please include your FULL NAME and ORDER NUMBERS in the email. As soon as your package is shipped, we will refund you the extra shipping cost (if there's any)!
  • I haven't received a confirmation email, can you resend it?
    Yes! Please send us an email (mellowsisters@gmail.com) with your full name and what you ordered and we will kindly resend it to you!
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