Frequently Asked Questions

Q. How much is shipping to my country? 

Shipping prices are varied based on your country and the weight of your package!
Please keep in mind heavier pins will cost more to ship, as well as buying more products.

We will not be responsible for lost packages.

Q. When will I receive my package? 

We try to ship packages as soon as possible, but it's only two people managing this account.
Usually we ship packages within 1-2 weeks.

UK buyers should receive their packages within a week.
International buyers should receive their packages within a month, but due to Covid-19 it can take longer!

Q. Can you hold my order? 

Yes!
When you place your order, you can leave us a note to hold your order before you pay and then send us an email with the subject:

"Hold order form *insert your full name*".


If you placed your order and then later decide to hold the order, you can

send us an email with the subject:

"Hold order form *insert your full name*".

Please include your FULL NAME and ORDER NUMBER/s in the email. And an estimate when we can either ship your order or when we should contact you about shipping your order!

Q. Can I combine my orders? 

Yes!

You can send us an email with the subject:

"Combine order form *insert your full name*"

Please Include your FULL NAME and ORDER NUMBERS in the email.

As soon as your package is shipped, we will refund you the extra shipping cost (if there's any)!

Q. How and where can I contact you? 

If you need to contact us for any reason, you can send us an email to:

mellowsisters@gmail.com

Please give us a couple of days to answer your email! If you haven't heard back from us after 3 days, please contact us again!

Dispatches from a small business in UK within   1-2 weeks after purchasing (in-stock items only)

Please, send us an e-mail if you'd like to combine 2 or more of your orders. In the e-mail, include your full name and order numbers you'd like to combine!