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  • How much is shipping to my country?
    Shipping prices vary based on your country and the weight of your package! Please keep in mind heavier pins will cost more to ship, as well as buying more products. These are the lowest shipping prices: UK 1st Class (non trackable): from £1.60 UK (tracked/signed): from £3.10 EU (Tracked): from £8.90 USA (USPS Tracked): from £4.30 Region 1 (Standard) (Egypt, Iraq, Jordan, Kuwait, Libya, Saudi Arabia, Sudan) from £4.50 Asia, America, South America (Tracked/Signed) (Argentina, Bangladesh, Bolivia, Brazil, Canada, Central African Republic, Chile, China, Colombia, Ecuador, India, Indonesia, Japan, Malaysia, Mongolia, Oman, Paraguay, Peru, Philippines, South Africa, South Korea, Thailand, Turkey, Uruguay, Venezuela, Yemen) from £9.75 Qatar (International Signed): from £9.70 Mexico (International Signed): from £9.80 United Arab Emirates (International Tracked and Signed) from: £9.80 Everywhere else (Tracked): from £9.85 For UK buyers, it is not necessary to buy tracked, we ship UK packages with First Class therefore, it should still arrive to you within 1-4 days. For customers outside of the UK, we offer tracked and/or signed shipping. We are not responsible for lost or damaged packages.
  • Do you ship to my country?
    We ship worldwide so probably yes, but you can double check on Royal Mail's website. If they have your country in their list then we cannot ship to your address. We are currently shipping to Germany on our website only, not on Etsy.
  • When will I receive my package?
    We try to ship packages as soon as possible, but it's only two people managing this account. Usually we ship packages within 1-2 weeks. UK buyers should receive their packages within a week. International buyers should receive their packages within a month, sometimes it can take up to a bit longer.
  • Can you hold my order?
    Yes! When you place your order, you can leave us a note to hold your order before you pay and then send us an email with the subject: "Hold order *insert your full name here*". If you placed your order and then later decide to hold the order, you can send us an email (mellowsisters@gmail.com) with the subject: "Hold order *insert your full name*". Please include your FULL NAME and ORDER NUMBER/s in the email. And an estimate when we can either ship your order or when we should contact you about shipping your order!
  • Can I combine my orders?
    Yes! You can send us an email (mellowsisters@gmail.com) with the subject: "Combine order *insert your full name here*". Please include your FULL NAME and ORDER NUMBERS in the email. As soon as your package is shipped, we will refund you the extra shipping cost (if there's any)!
  • I haven't received a confirmation email, can you resend it?
    Yes! Please send us an email (mellowsisters@gmail.com) with your full name and what you ordered and we will kindly resend it to you!
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